Our policy lasts 14 days from the delivery date. If 14 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not damaged. If damaged and was not caused by the shipping company a refund will not be processed.
To complete your return, we require a receipt or proof of purchase along with a note if it's a return or exchange. If there is no note explaining if it's a return or an exchange, your return will be sent back to you.
Please note: A 20% restocking fee will be deducted from your refund amount.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the product sent back to us is damaged, we will notify you via email along with photos.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info[at]moonsmc.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not damaged. If damaged and was not caused by the shipping company a refund will not be processed and the product will be sent back to you.
If you need to exchange a product for a different one please send it back to the following address below:
PO BOX 4883
Mission Viejo, Ca. 92690
Make sure you include a note along with your order # so we can process your exchange. If you do not include a note, the package will be sent back to you.
Once we receive your return, it can take 7-10 business days from the date received to process your exchange.
To return your product, you should mail your product to:
PO BOX 4883
Mission Viejo, Ca. 92690
Only ship via USPS, If you ship using UPS or FedEx your package will be sent back to you (return to sender). You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Canceling an Order
Orders may be canceled free of charge within a 24-hour period. Once 24 hours have passed, cancellation of an order will be subject to the discretion of MOONSMC. "Special Order" items will NOT be refunded/canceled after the 24-hour cancellation window has closed. This saves us from being stuck with an expensive product that we do not normally stock. If you have a question as to whether or not an item is considered "Special Order" please email us for more information BEFORE placing your order. Once an order has been placed you are agreeing that you have read and understand our policies. Canceled orders approved by MOONSMC outside of the aforementioned window may be subject to a restocking fee.