International Shipping

International Shipping - MOONSMC

We ship worldwide. Please review the info below so your order clears customs smoothly and arrives without surprises.

Important Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the shipping cost at checkout.

Import Duties and Taxes

Customers are responsible for paying any import duties, taxes, or customs fees that may be applied to international shipments. These charges are determined by the customs authorities in your country and are not included in the shipping cost at checkout. We recommend checking with your local customs office for more information about potential fees.

Shipping Timelines

International shipments can take time to reach their destination. Once your order leaves our warehouse, it must clear customs in both our country and yours. This process, combined with international transit, may take anywhere from 1 to 3 months before arriving at your doorstep. We appreciate your patience as these delays are often beyond our control.

  • Tracking may pause during international transit and customs processing.
  • Weather, carrier backlogs, and local holidays can add time.

Lost or Missing Orders

We are committed to ensuring your order arrives safely. However, we will not reship an order unless it has been deemed lost or missing for at least 3 months from the date it left our warehouse. If you have concerns about your shipment, please reach out to us after this period, and we’ll be happy to assist.

FAQ

Why did I receive a customs/brokerage bill?
Many countries charge import duties/taxes (and sometimes brokerage/handling fees). These are set by your country and/or carrier and are separate from what you pay at checkout.
My tracking hasn’t updated — is my package stuck?
It’s common for international tracking to pause while in transit or during customs processing. Updates may resume once the package reaches your country or clears customs.
Can you mark my package as a “gift” or change the declared value?
We must declare shipments accurately according to customs requirements. We can’t alter declarations to avoid duties or taxes.

Need Help?

Email us at info@moonsmc.com and include your order number + destination country for faster support.