Privacy policy

Effective Date: September 9, 2026

MOONSMC® (“MOONSMC”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you make a purchase, create an account, contact us, or otherwise interact with our site, we may collect personal information including:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by third-party payment providers)

Automatically Collected Information

We automatically collect certain information when you visit our site, including:

  • IP address
  • Browser type and device information
  • Pages visited and interactions
  • Referring URLs

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Communicate with you about purchases, shipping, and support
  • Prevent fraud, chargeback abuse, and unauthorized transactions
  • Improve our website, products, and services
  • Comply with legal and regulatory obligations
  • Measure the effectiveness of our marketing and show relevant advertising, including on Facebook and Instagram, subject to applicable consent and opt-out choices.

Fraud Prevention & Chargeback Protection

MOONSMC® actively monitors transactions to prevent fraud, abuse, and unauthorized use of payment methods.

We reserve the right to:

  • Verify customer identity and payment information
  • Delay or cancel orders flagged as high-risk
  • Share relevant transaction data with payment processors, banks, and fraud-prevention services

Chargeback Fraud Policy:
We do not tolerate chargeback fraud. Filing a chargeback for a legitimate transaction, including for items received as described or without first contacting us for resolution, may result in:

  • Permanent account restriction or banning
  • Loss of future purchasing privileges
  • Submission of evidence to payment processors disputing the chargeback
  • Referral to collections or legal action where permitted by law

Sharing Your Information

We may share your information with trusted third parties only as necessary to operate our business, including:

  • Payment processors (e.g., credit card networks, Shopify Payments)
  • Shipping carriers and fulfillment partners
  • Fraud detection and prevention services
  • Legal or regulatory authorities when required by law
  • Advertising and measurement partners, including Meta, to measure advertising performance, build audiences, and show relevant ads, as described below.

We do not rent your personal information or sell it for money. Sharing information with advertising partners for targeted advertising may be considered a sale or sharing under applicable privacy laws. You can exercise applicable opt-out rights through our data-sharing opt-out page.

Facebook and Instagram Advertising and Measurement

We use Shopify’s Facebook & Instagram by Meta integration, including the Meta Pixel, advanced matching, and Conversions API, to understand website activity, measure marketing results, and show relevant advertising on Facebook and Instagram. Information shared with Meta may include pages and products viewed, searches, cart and checkout activity, purchases and order values, device and browser information, IP addresses, and advertising identifiers. Where available, contact information such as your name, email address, phone number, and address may be used to help match activity to Meta accounts. Meta may process this information under its own privacy policy.

You can use our data-sharing opt-out page to exercise applicable rights concerning sale, sharing, or targeted advertising. In supported regions, recognized Global Privacy Control signals are treated as an opt-out. You can also manage relevant preferences in your Meta account settings.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Analyze site traffic and performance
  • Improve user experience
  • Measure advertising effectiveness and personalize advertising, subject to applicable consent and opt-out choices.

You can control or disable cookies through your browser settings, but doing so may affect site functionality.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, fraud-prevention, and dispute-resolution requirements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, contact us using the information below.

Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may include links to third-party services. We are not responsible for the privacy practices of those third parties. Please review their policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent version. Continued use of our Services constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: info@moonsmc.com
Contact Page: Contact Us

Thank you for trusting MOONSMC®.