Warranty Policy

✅ What’s Covered

Our Lifetime Limited Warranty covers eligible MOONSMC® products against defects in materials and workmanship under normal use for the original purchaser.

• Manufacturing defects in materials or workmanship
• Failure during normal use that is confirmed to be a manufacturing issue

If a covered defect is confirmed, MOONSMC® will repair or replace the item (at our discretion).

⛔ What’s Not Covered

• Improper installation, user error, or modification
• Damage caused by accident, misuse, neglect, or unauthorized repair
• Normal wear and tear, cosmetic changes, or exposure-related finish changes
• Damage caused by off-brand parts, aftermarket modifications, or improper wiring
• Products purchased from unauthorized resellers / non-approved channels
• Loss, theft, or damage not caused by a manufacturing defect

Warranty decisions are made after inspection/testing to verify a manufacturing defect.

📩 How to Submit a Warranty Claim

If a return is required, the product must be sent to us so we can test, repair, or replace it as needed. We cover shipping for the repaired/replaced item being sent back to you.

⏱️ Turnaround Times

• Claim review: typically 1–3 business days
• Repair/replacement: typically 7–14 business days after approval (varies by item)
• Updates: we’ll keep you posted as your claim moves through the process

📌 Additional Terms

• Warranty is non-transferable and valid only for the original purchaser
• Replacement parts do not reset or extend warranty coverage
• MOONSMC® may deny claims that don’t meet the criteria above
• Discontinued / End-of-Life Products: Warranty coverage applies only while a product is actively manufactured and supported by MOONSMC®. If a product is discontinued or reaches end-of-life (including when parts are no longer available), MOONSMC® may deny warranty claims for that item. Any support offered for discontinued/end-of-life products (repair, replacement with an equivalent item, or store credit) is at MOONSMC®’s sole discretion.

❓ Warranty FAQ